General Terms and Conditions of Use of the Marketplace
for Buyers and Sellers
1. Introduction
1.1. “Icyflame ” is the trading name for the Icyflame group companies listed at Appendix 1. Each Icyflame
group company (“Icyflame ” or “we”) operates an e-commerce platform consisting of a website and mobile
application (“marketplace”) together with supporting IT logistics and payment infrastructure for the sale and
purchase of consumer products and services (“products”) in its allocated territory as defined at Appendix 1
(“territory”).
1.2. These general terms and conditions shall apply to buyers and sellers on the marketplace and shall govern
your use of the marketplace and related services.
1.3. By using our marketplace you accept these general terms and conditions in full. If you disagree with these
general terms and conditions or any part of these general terms and conditions you must not use our
marketplace.
1.4. If you use our marketplace in the course of a business or other organizational project then by so doing you:
• 1.4.1. Confirm that you have obtained the necessary authority to agree to these general
terms and conditions;
• 1.4.2. bind both yourself and the person company or other legal entity that operates that
business or organizational project to these general terms and conditions; and
• 1.4.3. agree that you in these general terms and conditions shall reference both the
individual user and the relevant person company or legal entity unless the context
requires otherwise.
2. Registration and account
2.1. You may not register with our marketplace if you are under 18 years of age (by using our marketplace or
agreeing to these general terms and conditions you warrant and represent to us that you are at least 18 years
of age).
2.2. If you register for an account with our marketplace you will be asked to provide an email address/user ID
and password and you agree to:
• 2.2.1. keep your password confidential;
• 2.2.2. Notify us in writing immediately (using our contact details provided at section 26) if you
become aware of any disclosure of your password; and
• 2.2.3. be responsible for any activity on our marketplace arising out of any failure to keep your
password confidential and that you may be held liable for any losses arising out of such a
failure.
• 2.2.4. Your account shall be used exclusively by you and you shall not transfer your account to
any third party. If you authorize any third party to manage your account on your behalf this
shall be at your own risk.
• 2.2.5. We may suspend or cancel your account and/or edit your account details at any time in
our sole discretion and without notice or explanation providing that if we cancel any products
or services you have paid for but not received and you have not breached these general terms
and conditions we will refund you in respect of the same.
• You may cancel your account on our marketplace by contacting us
3. Terms and conditions of sale
3.1. You acknowledge and agree that:
• 3.1.1. the marketplace provides an online location for sellers to sell and buyers to purchase
products;
• 3.1.2. we shall accept binding sales on behalf of sellers but (unless Icyflame is indicated as the
seller) Icyflame is not a party to the transaction between the seller and the buyer; and
• 3.1.3. a contract for the sale and purchase of a product or products will come into force
between the buyer and seller and accordingly you commit to buying or selling the relevant
product or products upon the buyer’s confirmation of purchase via the marketplace.
3.2. Subject to these general terms and conditions the seller’s terms of business shall govern the contract for
sale and purchase between the buyer and the seller. Notwithstanding this the following provisions will be
incorporated into the contract of sale and purchase between the buyer and the seller:
• 3.2.1. the price for a product will be as stated in the relevant product listing;
• 3.2.2. the price for the product must include all taxes and comply with applicable laws in force
from time to time;
• 3.2.3. delivery charges packaging charges handling charges administrative charges insurance
costs other ancillary costs and charges where applicable will only be payable by the buyer if
this is expressly and clearly stated in the product listing; and delivery of digital products may
be made electronically;
• 3.2.4. products must be of satisfactory quality fit and safe for any purpose specified in and
conform in all material respects to the product listing and any other description of the
products supplied or made available by the seller to the buyer; and
• 3.2.5. in respect of physical products sold the seller warrants that the seller has good title to
and is the sole legal and beneficial owner of the products and/or has the right to supply the
products pursuant to this agreement and that the products are not subject to any third party
rights or restrictions including in respect of third party intellectual property rights and/or any
criminal insolvency or tax investigation or proceedings; and in respect of digital products the
seller warrants that the seller has the right to supply the digital products to the buyer.
4. Returns and refunds
4.1. Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in
accordance with the returns page on the marketplace as may be amended from time to time. Acceptance of
returns shall be in our discretion subject to compliance with applicable laws of the territory.
4.2. Refunds in respect of returned products shall be managed in accordance with the refunds page on the
marketplace as may be amended from time to time. Our rules on refunds shall be exercised in our discretion
subject to applicable laws of the territory. We may offer refunds in our discretion:
• 4.2.1. in respect of the product price;
• 4.2.2. local and/or international shipping fees (as stated on the refunds page);
4.3. Returned products shall be accepted and refunds issued by Icyflame acting for and on behalf of the seller.
Notwithstanding paragraphs 4.1 and 4.2 above in respect of digital products or services and fresh food Icyflame
shall issue refunds in respect of failures in delivery only. Refunds of payment for such products for any other
reasons shall be subject to the seller’s terms and conditions of sale.
4.4. Changes to our returns page or refunds page shall be effective in respect of all purchases made from the
date of publication of the change on our website.
5. Payments
5.1. You must make payments due under these general terms and conditions in accordance with the Payments
Information and Guidelines on the marketplace.
6. Store Credit
6.1. Store Credits may be earned and managed in accordance with the Icyflame Store Credit Terms and
Conditions as may be amended from time to time. Icyflame reserves the right to cancel or withdraw Icyflame
store credit rewards for any reason in its discretion including if we suspect fraud or foul play. You can view
Reward Store Credit terms and conditions on our website
7. Promotions
7.1. Promotions and competitions run by Icyflame and/or other promoters shall be managed in accordance
with the Promotions Terms and Conditions. You can view each Promotion’s terms and conditions on our
website
8. Rules about your content
8.1. In these general terms and conditions your content means:
• 8.1.1. all works and materials (including without limitation text graphics images audio material
video material audio-visual material scripts software and files) that you submit to us or our
marketplace for storage or publication processing by or onward transmission; and
• 8.1.2. all communications on the marketplace including product reviews feedback and
comments.
8.2. Your content and the use of your content by us in accordance with these general terms and conditions
must be accurate complete and truthful.
8.3. Your content must be appropriate civil and tasteful and accord with generally accepted standards of
etiquette and behaviour on the internet and must not:
• 8.3.1. be offensive obscene indecent pornographic lewd suggestive or sexually explicit;
• 8.3.2. depict violence in an explicit graphic or gratuitous manner; or
• 8.3.3. be blasphemous in breach of racial or religious hatred or discrimination legislation;
• 8.3.4. be deceptive fraudulent threatening abusive harassing anti-social menacing hateful
discriminatory or inflammatory;
• 8.3.5. cause annoyance inconvenience or needless anxiety to any person; or
• 8.3.6. constitute spam.
8.4. Your content must not be illegal or unlawful infringe any person’s legal rights or be capable of giving rise to
legal action against any person (in each case in any jurisdiction and under any applicable law). Your content
must not infringe or breach:
• 8.4.1. any copyright moral right database right trademark right design right right in passing off
or other intellectual property right;
• 8.4.2. any right of confidence right of privacy or right under data protection legislation;
• 8.4.3. any contractual obligation owed to any person; or
• any court order.
8.5. You must not use our marketplace to link to any website or web page consisting of or containing material
that would were it posted on our marketplace breach the provisions of these general terms and conditions.
8.6. You must not submit to our marketplace any material that is or has ever been the subject of any threatened
or actual legal proceedings or other similar complaint.
8.7. The review function on the marketplace may be used to facilitate buyer reviews on products. You shall not
use the review function or any other form of communication to provide inaccurate inauthentic or fake reviews.
8.8. You must not interfere with a transaction by
• 8.8.1. contacting another user to buy or sell an item listed on the marketplace outside of the
marketplace; or
• 8.8.2. communicating with a user involved in an active or completed transaction to warn them
away from a particular buyer seller or item; or
• 8.8.3. contacting another user with the intent to collect any payments.
8.9. You acknowledge that all users of the marketplace are solely responsible for interactions with other users
and you shall exercise caution and good judgment in your communication with users. You shall not send them
personal information including credit card details.
8.10. We may periodically review your content and we reserve the right to remove any content at our discretion
for any reason whatsoever.
8.11. If you learn of any unlawful material or activity on our marketplace or any material or activity that
breaches these general terms and conditions you may inform us by contacting us as provided at section
9. Our rights to use your content
9.1 – You grant to us a worldwide irrevocable non-exclusive royalty-free license to use reproduce store adapt
publish translate and distribute your content on our marketplace and across our marketing channels and any
existing or future media.
9.2 – You grant to us the right to sub-license the rights licensed under section 9.1
9.3 – You grant to us the right to bring an action for infringement of the rights licensed under section 9.1
9.4 – You hereby waive all your moral rights in your content to the maximum extent permitted by applicable
law; and you warrant and represent that all other moral rights in your content have been waived to the
maximum extent permitted by applicable law.
9.5 – Without prejudice to our other rights under these general terms and conditions if you breach our rules on
content in any way or if we reasonably suspect that you have breached our rules on content we may delete
unpublish or edit any or all of your content.
10. Use of website and mobile applications
10.1. In this section 10 words “marketplace” and website” shall be used interchangeably to refer to Icyflame ’s
websites and mobile applications.
10.2. You may:
• 10.2.1. view pages from our website in a web browser;
• 10.2.2. download pages from our website for caching in a web browser;
• 10.2.3. print pages from our website for your own personal and non-commercial use providing
that such printing is not systematic or excessive;
• 10.2.4. stream audio and video files from our website using the media player on our website;
and
• 10.2.5. use our marketplace services by means of a web browser subject to the other
provisions of these general terms and conditions.
10.3. Except as expressly permitted by section 10.2 or the other provisions of these general terms and
conditions you must not download any material from our website or save any such material to your computer.
10.4. You may only use our website for your own personal and business purposes in respect of selling or
purchasing products on the marketplace.
10.5. Except as expressly permitted by these general terms and conditions you must not edit or otherwise
modify any material on our website.
10.6. Unless you own or control the relevant rights in the material you must not:
• 10.6.1 republish material from our website (including republication on another website);
• 10.6.2. sell rent or sub-license material from our website;
• 10.6.3. show any material from our website in public;
• 10.6.4. exploit material from our website for a commercial purpose; or
• 10.6.5. redistribute material from our website.
10.7. Notwithstanding section 10.6 you may forward links to products on our website and redistribute our
newsletter and promotional materials in print and electronic form to any person.
10.8. We reserve the right to suspend or restrict access to our website to areas of our website and/or to
functionality upon our website. We may for example suspend access to the website during server maintenance
or when we update the website. You must not circumvent or bypass or attempt to circumvent or bypass any
access restriction measures on the website.
10.9. You must not:
• 10.9.1. use our website in any way or take any action that causes or may cause damage to the
website or impairment of the performance availability accessibility integrity or security of the
website;
• 10.9.2. use our website in any way that is unethical unlawful illegal fraudulent or harmful or in
connection with any unlawful illegal fraudulent or harmful purpose or activity;
• 10.9.3. hack or otherwise tamper with our website;
• 10.9.4. probe scan or test the vulnerability of our website without our permission;
• 10.9.5. circumvent any authentication or security systems or processes on or relating to our
website;
• 10.9.6. use our website to copy store host transmit send use publish or distribute any material
which consists of (or is linked to) any spyware computer virus Trojan horse worm keystroke
logger rootkit or other malicious computer software;
• 10.9.7. impose an unreasonably large load on our website resources (including bandwidth
storage capacity and processing capacity);
• 10.9.8. decrypt or decipher any communications sent by or to our website without our
permission;
• 10.9.9. conduct any systematic or automated data collection activities (including without
limitation scraping data mining data extraction and data harvesting) on or in relation to our
website without our express written consent;
• 10.9.10. access or otherwise interact with our website using any robot spider or other
automated means except for the purpose of search engine indexing;
• 10.9.11. use our website except by means of our public interfaces;
• 10.9.12. violate the directives set out in the robots.txt file for our website;
• 10.9.13. use data collected from our website for any direct marketing activity (including
without limitation email marketing SMS marketing telemarketing and direct mailing); or
• 10.9.14. do anything that interferes with the normal use of our website.
11. Copyright and trademarks
11.1. Subject to the express provisions of these general terms and conditions:
• 11.1.1. we together with our licensors own and control all the copyright and other intellectual
property rights in our website and the material on our website; and
• 11.1.2. all the copyright and other intellectual property rights in our website and the material
on our website are reserved.
11.2. Icyflame ’s logos and our other registered and unregistered trademarks are trademarks belonging to us;
we give no permission for the use of these trademarks and such use may constitute an infringement of our
rights.
11.3. The third party registered and unregistered trademarks or service marks on our website are the property
of their respective owners and we do not endorse and are not affiliated with any of the holders of any such
rights and as such we cannot grant any license to exercise such rights.
12. Data privacy
12.1. Buyers agree to processing of their personal data in accordance with the terms of Icyflame ’s Privacy and
Cookie Notice.
12.2. Icyflame shall process all personal data obtained through the marketplace and related services in
accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.
12.3. Sellers shall be directly responsible to buyers for any misuse of their personal data and Icyflame shall bear
no liability to buyers in respect of any misuse by sellers of their personal data.
13. Due diligence and audit rights
13.1. We operate an anti-fraud and anti-money laundering compliance program and reserve the right to
perform due diligence checks on all users of the marketplace.
13.2. You agree to provide to us all such information documentation and access to your business premises as
we may require:
• 13.2.1. in order to verify your adherence to and performance of your obligations under these
terms and conditions;
• 13.2.2. for the purpose of disclosures pursuant to a valid order by a court or other
governmental body; or
• 13.2.3. as otherwise required by law or applicable regulation.
14. Icyflame ’s role as a marketplace
14.1. You acknowledge that:
• 14.1.1. Icyflame facilitates a marketplace for buyers and third party sellers or Icyflame where
Icyflame is the seller of a product;
• 14.1.2. the relevant seller of the product (whether Icyflame is the seller or whether it is a third
party seller) shall at all times remain exclusively liable for the products they sell on the
marketplace; and
• 14.1.3. in the event that there is an issue arising from the purchase of a product on the
marketplace the buyer should seek recourse from the relevant seller of the product by
following the process set out in ICYFLAME ‘S DISPUTE RESOLUTION POLICY
14.2. We commit to ensure that Icyflame or third party sellers as applicable submit information relating to their
products on the marketplace that is complete accurate and up to date and pursuant thereto:
• 14.2.1. the relevant seller warrants and represents the completeness and accuracy of their
information published on our marketplace relating to their products;
• 14.2.2. the relevant seller warrants and represents that the material on the marketplace is up
to date; and
• 14.2.3. if a buyer has a complaint relating to the accuracy or completeness of the product
information received from a seller (including where Icyflame is the seller) the buyer can seek
recourse from the relevant seller by following the process set out in the ICYFLAME ‘S
DISPUTE RESOLUTION POLICY.
14.3. We do not warrant or represent that the marketplace will operate without fault; or that the marketplace or
any service on the marketplace will remain available during the occurrence of events beyond Icyflame ’s control
(force majeure events) which include but are not limited to; flood drought earthquake or other natural disasters;
hacking viruses malware or other malicious software attacks on the marketplace; terrorist attacks civil war civil
commotion or riots; war threat of or preparation for war; epidemics or pandemics; or extra-constitutional events
or circumstances which materially and adversely affect the political or macro-economic stability of the territory
as a whole.
14.4. We reserve the right to discontinue or alter any or all of our marketplace services and to stop publishing
our marketplace at any time in our sole discretion without notice or explanation; and you will not be entitled to
any compensation or other payment upon the discontinuance or alteration of any marketplace services or if we
stop publishing the marketplace. This is without prejudice to your rights in respect of any unfulfilled orders or
other existing liabilities of Icyflame .
14.5. If we discontinue or alter any or all of our marketplace in circumstances not relating to force majeure we
will provide prior notice to the buyers and sellers of not less than fifteen (15) days with clear guidance on the
way forward for the pending transactions or other existing liabilities of Icyflame .
14.6. We do not guarantee any commercial results concerning the use of the marketplace.
To the maximum extent permitted by applicable law and subject to section 15.1 below we exclude all
representations and warranties relating to the subject matter of these general terms and conditions our
marketplace and the use of our marketplace.
15. Limitations and exclusions of liability
15.1. Nothing in these general terms and conditions will:
• 15.1.1. limit any liabilities in any way that is not permitted under applicable law; or
• 15.1.2. exclude any liabilities or statutory rights that may not be excluded under applicable
law.
15.2. The limitations and exclusions of liability set out in this section 15 and elsewhere in these general terms
and conditions:
• 15.2.1. are subject to section 15.1; and
• 15.2.2. govern all liabilities arising under these general terms and conditions or relating to the
subject matter of these general terms and conditions including liabilities arising in contract in
tort (including negligence) and for breach of statutory duty except to the extent expressly
provided otherwise in these general terms and conditions.
15.3. In respect of the services offered to you free of charge we will not be liable to you for any loss or damage
of any nature whatsoever.
15.4. Our aggregate liability to you in respect of any contract to provide services to you under these general
terms and conditions shall not exceed the total amount paid and payable to us under the contract. Each
separate transaction on the marketplace shall constitute a separate contract for the purpose of this section 15.
15.5. Notwithstanding section 15.4 above we will not be liable to you for any loss or damage of any nature
including in respect of:
• 15.5.1. any losses occasioned by any interruption or dysfunction to the website;
• 15.5.2. any losses arising out of any event or events beyond our reasonable control;
• 15.5.3. any business losses including (without limitation) loss of or damage to profits income
revenue use production anticipated savings business contracts commercial opportunities or
goodwill;
• 15.5.4. any loss or corruption of any data database or software; or
• 15.5.5. any special indirect or consequential loss or damage.
15.6. We accept that we have an interest in limiting the personal liability of our officers and employees and
having regard to that interest you acknowledge that we are a limited liability entity; you agree that you will not
bring any claim personally against our officers or employees in respect of any losses you suffer in connection
with the marketplace or these general terms and conditions (this will not limit or exclude the liability of the
limited liability entity itself for the acts and omissions of our officers and employees).
15.7. Our marketplace includes hyperlinks to other websites owned and operated by third parties; such
hyperlinks are not recommendations. We have no control over third party websites and their contents and we
accept no responsibility for them or for any loss or damage that may arise from your use of them.
16. Indemnification
16.1. You hereby indemnify us and undertake to keep us indemnified against:
• 16.1.1. any and all losses damages costs liabilities and expenses (including without limitation
legal expenses and any amounts paid by us to any third party in settlement of a claim or
dispute) incurred or suffered by us and arising directly or indirectly out of your use of our
marketplace or any breach by you of any provision of these general terms and conditions or
the Icyflame codes policies or guidelines; and
• 16.1.2. any VAT liability or other tax liability that we may incur in relation to any sale supply or
purchase made through our marketplace where that liability arises out of your failure to pay
withhold declare or register to pay any VAT or other tax properly due in any jurisdiction.
17. Breaches of these general terms and conditions
17.1. If we permit the registration of an account on our marketplace it will remain open indefinitely subject to
these general terms and conditions.
17.2. If you breach these general terms and conditions or if we reasonably suspect that you have breached
these general terms and conditions or any Icyflame codes policies or guidelines in any way we may:
• 17.2.1. temporarily suspend your access to our marketplace;
• 17.2.2. permanently prohibit you from accessing our marketplace;
• 17.2.3. block computers using your IP address from accessing our marketplace;
• 17.2.4. contact any or all of your internet service providers and request that they block your
access to our marketplace;
• 17.2.5. suspend or delete your account on our marketplace; and/or
• 17.2.6. commence legal action against you whether for breach of contract or otherwise.
17.3. Where we suspend prohibit or block your access to our marketplace or a part of our marketplace you
must not take any action to circumvent such suspension or prohibition or blocking (including without limitation
creating and/or using a different account).
18. Entire agreement
18.1. These general terms and conditions and the Icyflame codes policies and guidelines (and in respect of
sellers the seller terms and conditions) shall constitute the entire agreement between you and us in relation to
your use of our marketplace and shall supersede all previous agreements between you and us in relation to
your use of our marketplace.
19. Hierarchy
19.1. Should these general terms and conditions the seller terms and conditions and the Icyflame codes
policies and guidelines be in conflict these terms and conditions the seller terms and conditions and the
Icyflame codes policies and guidelines shall prevail in the order here stated.
20. Variation
20.1. We may revise these general terms and conditions the seller terms and conditions and the Icyflame codes
policies and guidelines from time to time.
20.2. The revised general terms and conditions shall apply from the date of publication on the marketplace.
21. No waiver
21.1. No waiver of any breach of any provision of these general terms and conditions shall be construed as a
further or continuing waiver of any other breach of that provision or any breach of any other provision of these
general terms and conditions.
22. Severability
22.1. If a provision of these general terms and conditions is determined by any court or other competent
authority to be unlawful and/or unenforceable the other provisions will continue in effect.
22.2. If any unlawful and/or unenforceable provision of these general terms and conditions would be lawful or
enforceable if part of it were deleted that part will be deemed to be deleted and the rest of the provision will
continue in effect.
23. Assignment
23.1. You hereby agree that we may assign transfer sub-contract or otherwise deal with our rights and/or
obligations under these general terms and conditions.
23.2. You may not without our prior written consent assign transfer sub-contract or otherwise deal with any of
your rights and/or obligations under these general terms and conditions.
24. Third party rights
24.1. A contract under these general terms and conditions is for our benefit and your benefit and is not
intended to benefit or be enforceable by any third party.
24.2. The exercise of the parties’ rights under a contract under these general terms and conditions is not subject
to the consent of any third party.
25. Law and jurisdiction
25.1. These general terms and conditions shall be governed by and construed in accordance with the laws of
the territory.
25.2. Any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of
the courts of the territory.
26. Our company details and notices
26.1. You can contact us by using the contact details listed in Appendix 1.
26.2. You may contact our sellers for after-sales queries including any disputes by requesting their contact
details from the Icyflame in accordance with the DISPUTE RESOLUTION POLICY pursuant to which Icyflame
shall be obliged to ensure that the seller is clearly identifiable.
26.3. You consent to receive notices electronically from us. We may provide all communications and
information related to your use of the marketplace in electronic format either by posting to our website or
application or by email to the email address on your account. All such communications will be deemed to be
notices in writing and received by and properly given to you.